Byline: REGIS COCCIA
Middle-market businesses have a new tool by which to measure the quality of their insurers.
Greenwich Associates, a financial services research firm based in Greenwich, Conn., this week is releasing a Carrier Quality Index in response to client requests. The CQI is based on four qualitative measures: client loyalty, claims coordination, competitive pricing and coverage adequacy.
The CQI comprises responses from a survey of 873 companies with sales between $10 million and $500 million and was augmented with information from 14,000 additional middle-market companies, according to Greenwich Associates consultant David Fox. Research …
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